“Throughout my career, I have gone through many training sessions, such as business skills, rhetoric, crisis management, and angry guest management. Therefore, I think I can make a good comparison and can say this about working together. We went through a few areas that I felt weak or could improve upon (communication, time management, and change management, to name a few). In addition to all the very impressive and practical theories, I was most impressed by your immediate and very precise breakdown of the problem based on my description and the symptoms I experience.

“At the same time, you were able to present the tools specifically and in great detail, so it is now easy for me to understand and use them to some extent. I suppose the main goal of the training is to achieve a certain change and a shift in attitude and work performance. I believe that these changes have already occurred, or I have at least started to develop them in the right direction.

“Simply put, for me it’s clearly a thumbs-up and I recommend you to my colleagues and to anyone who might hesitate to approach you.."

Petr Křivonožka, Tourism Business Development Manager, Via Outlets